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Overseas Trader Account Application2024-07-29T15:36:32+00:00

Non-UK Domiciled Traders

Account Opening Form

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    PFE Express Limited are committed to ensuring the security and protection of all personal information that is processed. We endeavour to provide a compliant and consistent approach under the General Data Protection Regulation (GDPR) (EU) 2016/679. To learn more about how we collect, keep, and process your private information in compliance with GDPR, please view our Privacy Policy on our website.
     
    Please open and read and our Terms and Conditions as you won't be able to submit your application until you have done so. Tick the box to accept these terms, along with the privacy policy, and continue with the credit submission.

    The Small Print

    In consideration of PFE Express Limited (the Company) processing this account opening form, the Customer agrees the following:

      1. The Customer confirms that they have read, understood and agree to be bound by the Company’s STANDARD CONDITIONS OF TRADING.
      2. The Customer confirms that the information provided in this application is complete, accurate and true in every respect.
      3. That all monies on account of services rendered and disbursements incurred shall be paid to the Company by the Customer in accordance with the terms of credit as agreed between the Customer and the Company.
      4. That if the Customer becomes insolvent or any sums owed by the Customer on any invoice or account with the Company become overdue for payment, any and all credit terms shall be cancelled automatically. This is with immediate effect and all invoices or accounts issued by the Company shall be deemed immediately due for payment and thereupon become payable. The Customer agrees to pay all costs incidental to the collection of the account of the Customer.
      5. The Customer hereby gives written consent to the Company to obtain a credit report concerning them from any credit reporting agency, and further to make such enquiries and to receive and to give such information as is relevant to establishing the Customer’s credit standing.
      6. If any sum due from the Customer to PFE under the terms of this Agreement is not paid on or before the due date for payment, then all sums owed by the Customer to PFE shall become due and payable immediately.
      7. All business is conducted on COD Terms until the Customer has been advised in writing that a credit account facility is open.

    A Credit facility will be notified to you in writing and will be available for use once the acknowledgement form has been returned to PFE. The terms of any account facility offered will be strictly 30 days EOM for Freight and Charges. We are unable to offer any credit on Duty and VAT.

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      ON-TRACK.
      PFE VISION.

      PFE VISION is our customer portal giving you the ability to view real-time consignment information from anywhere.

      Offering an array of options from basic tracking of a consignment to detailed Purchase Order Management.

      EXTRA USEFUL INFORMATION

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      © PFE Express Ltd 2024

      Head Office PFE Express Ltd
      Foremost House, Waterside Business Park, Eastways, Witham, Essex, CM8 3PL, United Kingdom
      T +44 (0)1376 533000 F +44 (0)1376 533001 E [email protected]

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      Wayne White - Group Logistics and Distribution Manager

      Wayne White

      ​Group Logistics and Distribution Manager

      Our expertise in identifying our customers’ supply chain requirements and delivering flexible solutions to an ever-changing logistics environment. The group logistics team always take personal pride in the support and commitment in delivering high level customer service whilst preserving the family values which are engrained as part of the PFE Express culture.

      Our business is driven by communicating with our clients at every stage of the supply chain adding to a more harmonious customer experience which is what we strive to achieve on every occasion.

      Ian Turner - FCL Transport Manager

      Ian Turner

      ​FCL Transport Manager

      The FCL Teams key remit for the company is for us to source the best transport service at the best price for the containers we ship for our customers.

      We achieve this by utilising haulage on our own fleet of vehicles or via our extensive pool of subcontractors, the rail network and using Carrier haulage.

      As a team we have to deal with seasonal and market lead fluctuations to ensure that there is always an option to get the containers delivered in a timely fashion preventing unwanted quay charges.

      Richard Tewson - ​Head of IT

      Richard Tewson

      ​Head of IT

      The IT department ensure the business and customers have constant access to reliable and progressive systems, ensuring infrastructure is always on and improvements are proactively applied.

      We provide intelligent solutions to what can be very complex problems, ensuring the needs of the business and its employees are exceeded as well as overseeing projects and building new technology to keep the business moving forward.

      Ellie Tempest - Human Resources Manager

      Ellie Tempest

      ​Human Resources Manager

      Human Resources is the ‘Peoples Department’ at the centre of PFE that aims to listen, analyse, and solve employment issues for both employees and employer alike.

      From recruitment to retirement, HR are involved in every stage of the employee lifecycle, with a focus towards wellbeing and personal development daily.

      An open-door policy allows for a confidential space where everyone can seek advice and air concerns when they need it most, enabling a positive and productive workforce.

      The legal side ensures a compliant and contractually sound workforce alongside a multitude of internal policies and procedures.

      Tom Ryan - Commercial Manager

      Tom Ryan

      ​Commercial Manager

      The commercial office here in Liverpool is the new addition to the group. We are working with our teams here in the UK and across the globe to ensure we are meeting our company goals.

      We work with all stake holders internally and external partners to ensure we are striving to deliver a customer experience that differentiates us from competitors. It is vital as a business we are constantly improving our services to ensure we organically grow with our customers and service providers.

      The team in Liverpool are a key part of bringing your business into our network to deliver value adding solutions on a global scale.

      Angela Hutchings - Customer Service Manager

      Angela Hutchings

      ​Customer Service Manager

      We in the Customer Service department pride ourselves in providing the highest level of care and support to all our customers.

      We aim to work closely with our clients to ensure we listen and understand each customers individual needs, finding solutions for problems and ensuring all queries and questions are answered promptly.

      Our aim is to keep customers updated throughout the process of handling their goods and to advise of any issues that could affect the supply chain to improve the overall service each customer receives.

      Bleddyn Havord - LCL Transport Manager

      Bleddyn Havord

      ​LCL Transport Manager

      Our dedicated team on the LCL Transport Department are responsible for the distribution of Groupage and Palletised Freight throughout the United Kingdom.

      With a combination of commitment, cutting edge technology and a modern vehicle fleet to be proud of our customers’ goods are always in safe hands.

      Our customers’ needs always remain our top priority, and with unrivalled lead times we pride ourselves on delivering the highest levels of service that our customers have come to expect.

      Julia Harris - Freight Department Manager

      Julia Harris

      ​Freight Department Manager

      The Freight Department looks after all aspects of freight charging, sharing monthly freight rates to customers and any customer queries.

      The charging process begins after manifesting and seven days before arrival of the vessel. We also take care of paying the Shipping Lines and deal with our overseas agents’ invoices.

      Customer service is at the centre of what we do, we have very good working relationships with our customers which builds trust and expectations with all our clients.

      Abigail Girling-Weeks - ​Key Account Manager

      Abigail Girling-Weeks

      ​Key Account Manager

      The Key Account team are responsible for managing and maintaining tailored logistics solutions for large volume customers, as a dedicated operations and customer service team.

      This department strives to provide the highest level of care and support to our clients, working closely with our customers to ensure we understand their business to be able to foresee their needs and build on bettering our services and working relationships year on year.

      Anya Davis - ​​Customs Entry Department Manager

      Anya Davis

      ​​Customs Entry Department Manager

      The Customs and Entry team are responsible for collating the correct documentation that is required to the customs requirements from the customer. The team complete the customs entry on behalf of the customers, calculating the charges that are due. This role also ensures the goods clear customs to ensure a smooth operation for our customers.

      We regularly communicate with our customers to ensure they are aware at all stages of this process as we understand customer service is an important part of the customer’s journey with us.

      Jonny Collins - Commercial Manager

      Jonny Collins

      ​Commercial Manager

      PFE has always been a leader in making use of available data to inform decision making and support an excellent customer experience.

      Building on the strong platform in place, my aim is to improve our processes and ways of working through deploying data-driven tools, insights, and analytics across all departments, as well as for our customers.

      I support other commercial activities throughout the business making use of my experience in contractual negotiations and large-scale projects.

      Jacob Collins - ​Airfreight Manager

      Jacob Collins

      ​Airfreight Manager

      At the Watford office we operate import air freight services utilising our own ERTS and bonded warehouse facilities. We provide a truly ‘door to door’ service, with complete visibility throughout the entire supply chain.

      Our services are personally tailored to deliver your business goals. We have a tight-knit team of experts with decades of cumulative knowledge ready to assist you at a moment’s notice.

      Franco Cocca - Manifest Department Manager

      Franco Cocca

      Manifest Department Manager

      From Loading of customer orders into sea freight containers the manifest team are the primary business systems team that checks, translates and processes shipping documents ‘manifests’ from our agents around the world.

      We link the paperwork to PFE’s web-based portal ‘vision’ so customers can see live progress of their freight as it travels along its journey.

      We are passionate about what we do and how we do it, making sure that our customers are at the forefront of every improvement we make to the way we work supporting PFE’s reputation as being the best.

      Lee Buckley - LCL Transport Manager

      Lee Buckley

      Export Manager

      Within the Export Department, we offer tailored solutions via air or sea to meet the clients’ requirements.

      Managing the export process from start to finish whilst liaising between customers, carriers, and transport companies to ensure an efficient operational service is provided.

      We offer our customer base competitive quotations, through negotiating and managing export carrier contracts, whilst ensuring all necessary documentation is complete for each shipment including customs declarations, insurance certificates, bills of lading and airway bills.

      Simon Ashby - LCL Transport Manager

      Simon Ashby

      LCL Transport Manager

      Part of the responsibility of working on the LCL Transport Department is to ensure that we are compliant, and that everybody is working in a safe environment. We have to consider members of the public, our own staff and of course our customers.

      We are always considering what we can do to improve safety for everyone and to make sure we are always operating with the regulations, whilst remaining committed to meeting our customer needs.

      Keith Blackie - Operations Manager

      Keith Blackie

      Operations Manager

      The Operations Manager oversees all the operational departments to ensure the smooth running of our customers goods from start to finish.

      As communication is a big part of any business, having an operations manager ensures teams and directors are updated on all operational aspects of the business and work closely with our customers to ensure they are getting the best service PFE can offer. This includes understanding where improvements can be made to ensure we are gaining continuous improvements for our teams and customers.

      Rick Adams - Warehouse Manager

      Rick Adams

      Warehouse Manager

      Warehouse operations have become an integral part of the continued growth and success of PFE.

      We operate 24 hours per day 6 days per week – across 5 shifts, to ensure that all our customer needs are met along with constant changes and improvements to our internal processes to produce and maintain the best service possible. We currently have the ability to provide short term solutions, long term storage and pride ourselves on being flexible and proactive.

      No matter how big or small the consignment we aim to provide the best possible solutions and work closely with the client to ensure that all requirements are understood and met.

      make an enquiry

      Make an enquiry

      Email
      [email protected]

      Telephone
      01376 533000

      If you’ve got a question about the services we offer, please get in touch and we’d be more than happy to help.

      Alternatively complete the form below for a member of our team to get in touch with you.


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