In light of the evolving Coronavirus crisis in the UK, we want to reassure our customers that it’s business as usual at PFE. We are [...]
© PFE Express Ltd 2024
Head Office PFE Express Ltd
Foremost House, Waterside Business Park, Eastways, Witham, Essex, CM8 3PL, United Kingdom
T +44 (0)1376 533000 F +44 (0)1376 533001 E [email protected]
Our expertise in identifying our customers’ supply chain requirements and delivering flexible solutions to an ever-changing logistics environment. The group logistics team always take personal pride in the support and commitment in delivering high level customer service whilst preserving the family values which are engrained as part of the PFE Express culture.
Our business is driven by communicating with our clients at every stage of the supply chain adding to a more harmonious customer experience which is what we strive to achieve on every occasion.
The FCL Teams key remit for the company is for us to source the best transport service at the best price for the containers we ship for our customers.
We achieve this by utilising haulage on our own fleet of vehicles or via our extensive pool of subcontractors, the rail network and using Carrier haulage.
As a team we have to deal with seasonal and market lead fluctuations to ensure that there is always an option to get the containers delivered in a timely fashion preventing unwanted quay charges.
The IT department ensure the business and customers have constant access to reliable and progressive systems, ensuring infrastructure is always on and improvements are proactively applied.
We provide intelligent solutions to what can be very complex problems, ensuring the needs of the business and its employees are exceeded as well as overseeing projects and building new technology to keep the business moving forward.
Human Resources is the ‘Peoples Department’ at the centre of PFE that aims to listen, analyse, and solve employment issues for both employees and employer alike.
From recruitment to retirement, HR are involved in every stage of the employee lifecycle, with a focus towards wellbeing and personal development daily.
An open-door policy allows for a confidential space where everyone can seek advice and air concerns when they need it most, enabling a positive and productive workforce.
The legal side ensures a compliant and contractually sound workforce alongside a multitude of internal policies and procedures.
The commercial office here in Liverpool is the new addition to the group. We are working with our teams here in the UK and across the globe to ensure we are meeting our company goals.
We work with all stake holders internally and external partners to ensure we are striving to deliver a customer experience that differentiates us from competitors. It is vital as a business we are constantly improving our services to ensure we organically grow with our customers and service providers.
The team in Liverpool are a key part of bringing your business into our network to deliver value adding solutions on a global scale.
We in the Customer Service department pride ourselves in providing the highest level of care and support to all our customers.
We aim to work closely with our clients to ensure we listen and understand each customers individual needs, finding solutions for problems and ensuring all queries and questions are answered promptly.
Our aim is to keep customers updated throughout the process of handling their goods and to advise of any issues that could affect the supply chain to improve the overall service each customer receives.
Our dedicated team on the LCL Transport Department are responsible for the distribution of Groupage and Palletised Freight throughout the United Kingdom.
With a combination of commitment, cutting edge technology and a modern vehicle fleet to be proud of our customers’ goods are always in safe hands.
Our customers’ needs always remain our top priority, and with unrivalled lead times we pride ourselves on delivering the highest levels of service that our customers have come to expect.
The Freight Department looks after all aspects of freight charging, sharing monthly freight rates to customers and any customer queries.
The charging process begins after manifesting and seven days before arrival of the vessel. We also take care of paying the Shipping Lines and deal with our overseas agents’ invoices.
Customer service is at the centre of what we do, we have very good working relationships with our customers which builds trust and expectations with all our clients.
The Key Account team are responsible for managing and maintaining tailored logistics solutions for large volume customers, as a dedicated operations and customer service team.
This department strives to provide the highest level of care and support to our clients, working closely with our customers to ensure we understand their business to be able to foresee their needs and build on bettering our services and working relationships year on year.
The Customs and Entry team are responsible for collating the correct documentation that is required to the customs requirements from the customer. The team complete the customs entry on behalf of the customers, calculating the charges that are due. This role also ensures the goods clear customs to ensure a smooth operation for our customers.
We regularly communicate with our customers to ensure they are aware at all stages of this process as we understand customer service is an important part of the customer’s journey with us.
PFE has always been a leader in making use of available data to inform decision making and support an excellent customer experience.
Building on the strong platform in place, my aim is to improve our processes and ways of working through deploying data-driven tools, insights, and analytics across all departments, as well as for our customers.
I support other commercial activities throughout the business making use of my experience in contractual negotiations and large-scale projects.
At the Watford office we operate import air freight services utilising our own ERTS and bonded warehouse facilities. We provide a truly ‘door to door’ service, with complete visibility throughout the entire supply chain.
Our services are personally tailored to deliver your business goals. We have a tight-knit team of experts with decades of cumulative knowledge ready to assist you at a moment’s notice.
From Loading of customer orders into sea freight containers the manifest team are the primary business systems team that checks, translates and processes shipping documents ‘manifests’ from our agents around the world.
We link the paperwork to PFE’s web-based portal ‘vision’ so customers can see live progress of their freight as it travels along its journey.
We are passionate about what we do and how we do it, making sure that our customers are at the forefront of every improvement we make to the way we work supporting PFE’s reputation as being the best.
Within the Export Department, we offer tailored solutions via air or sea to meet the clients’ requirements.
Managing the export process from start to finish whilst liaising between customers, carriers, and transport companies to ensure an efficient operational service is provided.
We offer our customer base competitive quotations, through negotiating and managing export carrier contracts, whilst ensuring all necessary documentation is complete for each shipment including customs declarations, insurance certificates, bills of lading and airway bills.
Part of the responsibility of working on the LCL Transport Department is to ensure that we are compliant, and that everybody is working in a safe environment. We have to consider members of the public, our own staff and of course our customers.
We are always considering what we can do to improve safety for everyone and to make sure we are always operating with the regulations, whilst remaining committed to meeting our customer needs.
The Operations Manager oversees all the operational departments to ensure the smooth running of our customers goods from start to finish.
As communication is a big part of any business, having an operations manager ensures teams and directors are updated on all operational aspects of the business and work closely with our customers to ensure they are getting the best service PFE can offer. This includes understanding where improvements can be made to ensure we are gaining continuous improvements for our teams and customers.
Warehouse operations have become an integral part of the continued growth and success of PFE.
We operate 24 hours per day 6 days per week – across 5 shifts, to ensure that all our customer needs are met along with constant changes and improvements to our internal processes to produce and maintain the best service possible. We currently have the ability to provide short term solutions, long term storage and pride ourselves on being flexible and proactive.
No matter how big or small the consignment we aim to provide the best possible solutions and work closely with the client to ensure that all requirements are understood and met.
