Since the 1980s, PFE and Ensign have worked in close partnership to deliver reliable, efficient consolidation services, helping customers move goods with greater flexibility, control and confidence. Together, we’ve created a model that combines scale with attention to detail and continues to evolve to meet the demands of modern supply chains.

Today, our consolidation services are jointly managed from origin to destination, giving us full oversight at every stage, from cargo receipt and container loading at origin to final delivery in the UK. Our direct carrier relationships and weekly sailings from all major Chinese ports ensure predictable lead times. Integrated systems and responsive teams help ensure a smooth customer experience.

A recent customer example illustrates just how valuable this approach can be when unexpected disruption hits.

Overcoming Disruption with Flexibility Built In

This commitment to proactive service and joint control has real-world impact. One recent example highlights exactly how the strength of our partnership and the flexibility of our consolidation model can help customers respond to unexpected disruption without compromising on cost or delivery.

A valued customer encountered a critical production delay that meant their cargo missed the planned closing day at Shanghai port. With penalties at stake and final delivery timelines at risk, a rapid solution was needed.

How we responded:

  • Urgent coordination: Within 24 hours, we arranged trucking to move the LCL cargo from Shanghai to Shenzhen, ensuring it remained in motion despite the missed deadline. 
  • Tailored options: Understanding the need to balance cost and time, we presented several alternatives to the customer, each aligned to their priorities. One of those options enabled us to load the cargo into our own consolidation container ahead of Shenzhen’s closing day. 
  • Seamless communication: Throughout the process, Ensign, PFE, and the customer maintained constant, transparent communication via real-time updates, messaging, and conference calls. This close collaboration enabled quick coordination, fast problem-solving, and timely information sharing, empowering the customer to make well-informed decisions in a time-sensitive situation. 
  • On-time delivery: By avoiding the need for expensive air freight and ensuring shipment on the original vessel, we helped the customer meet their delivery commitments and avoid penalties, safeguarding their reputation in the process.

A Service Built on Collaboration

This example reflects what sets our joint consolidation service apart: a commitment to transparency, flexibility, and end-to-end quality. Whether it’s a straightforward shipment or a complex supply chain requirement, the strength of the Ensign and PFE partnership ensures customers are supported every step of the way.

With weekly consolidation services from all major Chinese ports, stable transit times through direct carrier contracts, and integrated UK delivery solutions, we provide the reliability and responsiveness our customers need to keep cargo moving and operations on track.

To find out more about how PFE and Ensign’s joint consolidation services can support your supply chain, please get in touch with your usual PFE contact or email [email protected]